
cover from: Google Books
Handbook of service science. Volume II
editors, Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício and Yuriko Sawatani.
2019
310840
isbn:9783319985121|isbn:3319985124|isbn:9783319985114|isbn:3319985116|isbn:9783319985138|isbn:3319985132|isbn:9783030075026|isbn:3030075028