Service design

publyear: 2014
1-2 / total 2
year limit: 2014 - remove year limit
cover from: Google Books
Osterwalder, Alexander
Value proposition design : how to create products and services customers want
Alexander Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith.
2014
144453
isbn:9781118968079|isbn:1118968077
no cover image
Zeithaml, Valarie A.
Profiting from services and solutions : what product-centric firms need to know
Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
2014
320808
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