search query: @indexterm Service management / total: 228
references: 28-37 / 228
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title | year | author | ||
28. |
European Journal of Operational Research
2003 : MAY, VOL. 147:1, p. 17-31 |
2003 | Azaron, A. Ghomi, S. M. T. F. |
|
29. |
Marketing Theory
2003 : VOL 3:1, p. 119-143 |
2003 | Gouthier, M. Schmid, S. |
|
30. |
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392 |
2003 | Howard, M. Worboys, C. |
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31. |
Journal of Business Research
2002 : DEC, VOL. 55:12, p. 1015-1023 |
2002 | Hoffman, K.D. Turley, L.W. Kelley, S.W. |
|
32. |
International Journal of Logistics Management
2002 : VOL. 13:2, p. 101-127 |
2002 | Baines, T. Kay, G. |
|
33. |
Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36 |
2002 | Pullman, M. E. Thompson, G. M. |
|
34. |
Tourism review
2002 : VOL. 57:4, p. 15-22 |
2002 | Pechlaner, H. Smeral, E. Matzler, K. |
|
35. |
Journal of Organizational Behavior
2002 : SEP, VOL. 23:6, p. 767-794 |
2002 | Glisson, C. James, L. R. |
|
36. |
Journal of Consumer Policy
2002 : JUN, VOL. 25:2, p. 203-231 |
2002 | Lee, J. |
|
37. |
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 202-216 |
2002 | Verhoef, P. C. Franses, P. H. Hoekstra, J. C. |
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