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| Author: | Schneider, B. Parkington, J. J. Buxton, V. M. |
| Title: | Employee and customers perceptions of service in banks. |
| Journal: | Administrative Science Quarterly
1980 : JUN, VOL. 25:2, p. 252-267 |
| Index terms: | RETAIL TRADE SERVICE CUSTOMERS EFFECTIVENESS BANKS EMPLOYEES |
| Language: | eng |
| Abstract: |
SCIMA