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| Author: | Schneider, B. Bowen, D. E. |
| Title: | Employee and customer perceptions of service in banks : replication and extension. |
| Journal: | Journal of Applied Psychology
1985 : AUG, VOL. 70:3, p. 423-434 |
| Index terms: | BANKING CUSTOMERS EMPLOYEE ATTITUDES SERVICE MARKETING |
| Language: | eng |
| Abstract: |
SCIMA