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| Author: | Price, M. Chen, E. E. |
| Title: | TQM in a small, high-technology company. |
| Journal: | California Management Review
1993 : SPRING, VOL. 35:3, p. 96-117 |
| Index terms: | SMALL BUSINESS TOTAL QUALITY MANAGEMENT HIGH TECHNOLOGY |
| Language: | eng |
| Abstract: | The adoption of Total Quality Management has produced many success stories, but discussions of how to adopt TQM often overlook the special needs of small, high-technology companies. This oversight has led many managers of these companies to conclude that TQM is too cumbersome, bureaucratic, expensive, and complex for them to use. This article discusses the special needs of small companies and presents specific suggestions about how to successfully adopt TQM in small, high-tech companies. |
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