Palvelut

Trust of potential buyers in new entrepreneurial ventures : an analysis of trust drivers, the relevance of purchase intentions, and the moderating effect of product or service qualities

Mobile support in customer loyalty management : an architectural framework

Energy efficiency : real time energy infrastructure investment and risk management

Coordination of service offshoring subsidiaries in multinational corporations

The impact of culture on relationship marketing in international services : a target group-specific analysis in the context of banking services

Managing innovation in Japan : the role institutions play in helping or hindering how companies develop technology

The relationship marketer : rethinking strategic relationship marketing

Vertical software industry evolution : analysis of telecom operator software

Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry

Excellence in sales : optimising customer and sales management

Foundations for efficient Web service selection

The datacenter as a computer : an introduction to the design of warehouse-scale machines