haku: @all customer engagement / yhteensä: 6
viite: 5 / 6
| Tekijä: | Harter, J. K. Schmidt, F. L. Hayes, T. L. |
| Otsikko: | Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis |
| Lehti: | Journal of Applied Psychology
2002 : APR, VOL. 87:2, p. 268-279 |
| Asiasana: | EMPLOYEES HUMAN RESOURCE MANAGEMENT HUMAN CAPITAL |
| Kieli: | eng |
| Tiivistelmä: | Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction- engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit. |
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