search query: @indexterm strategy / total: 3324
reference: 13 / 3324
| Author: | Di Domenico, M.L. Ball, K. |
| Title: | A hotel inspector calls: exploring surveillance at the home-work interface |
| Journal: | Organization
2011 : SEP, VOL. 18:5, p. 615-636 |
| Index terms: | hotel and catering industry strategy |
| Freeterms: | exposure covert surveillance hotel inspector |
| Language: | eng |
| Abstract: | This article reviews inspection experiences in the home-based context of the B&B and in that regard contributes to surveillance theory, specifically to the concept of 'exposure'. Empirical research shows how B&B proprietors arrange their exposure to surveillance in their homes when taking part in the tourist board's accommodation grading process. A part of their 'lifestyle businesses' is exposing the context of their own lives to their paying guests, and by expanding to the hotel inspectors from the tourist board with its own concealed inspectorial procedures. The perspectives of both the inspector and the proprietor are considered. |
SCIMA