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| Author: | Williams, J. Hare, C. |
| Title: | Early experiences of the enforcement of the unfair commercial practices directive in Scotland |
| Journal: | Journal of Consumer Policy
2010 : DEC, VOL. 33:4, p. 377-401 |
| Index terms: | consumer law consumer protection Scotland United Kingdom regulations European Union |
| Language: | eng |
| Abstract: | This exploratory study examines the early impact of the Unfair Commercial Practices Directive (2005/29/EC) on enforcers in Scotland regarding the use of civil and criminal enforcement mechanisms within the UK. There were 21 in-depth interviews conducted with a range of officers employed within the trading standards service based in eight local authorities in Scotland on their perceptions of the new Regulations. Among others, it was found that officers' views of the new Regulations and the enforcement routes available was affected by cultural, operational, and structural issues varying from one authority to another. Overall officers' experiences of the Regulations were strongly influenced by the complaints received by their particular local authority service. |
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