search query: @indexterm ORGANIZATIONAL LEARNING / total: 536
reference: 5 / 536
| Author: | Palttala, P. Vos, M. |
| Title: | Testing a methodology to improve organizational learning about crisis communication by public organizations |
| Journal: | Journal of communication management
2011 : VOL. 15:4 p. 314-331 |
| Index terms: | management crisis management communication organizational performance organizational learning quality control public sector |
| Freeterms: | crisis communication |
| Language: | eng |
| Abstract: | The aim of this article is to test a measurement system with performance indicators to enhance organizational learning about crisis communication by public organizations improving public safety in large scale emergencies. The instrument was considered as a potential tool for the improvement by public organizations of their crisis communication. The instrument developed indicates weak and strong aspects in crisis communication on the level of single indicators, but also allows comparison of performance in different stages and for the various stakeholder groups, pointing where more attention is needed. |
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