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| Author: | Handzic, M. |
| Title: | Integrated socio-technical knowledge management model: an empirical evaluation |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:2, p. 198-211 |
| Index terms: | knowledge management public administration organizations surveys civil service |
| Freeterms: | socio-technical change modelling Europe |
| Language: | eng |
| Abstract: | This paper aims is to explore the validity of the proposed integrated socio-technical knowledge management (KM) model, and also to determine the relative importance of social and technical initiatives in organizational KM. The conceptual model is proposed with three inter-related concepts, i.e knowledge stocks, processes, and socio-technical enablers. It is tested using a survey-based study in the context of public administration of a small European country with 185 senior Civil Servants participating as subjects. The findings provide a confirmatory test of the proposed model, uncovering social factors to be more important than technical factors in advancing organizational knowledge in the case of public administration organizations. |
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