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| Author: | Margaryan, A. Milligan, C. Littlejohn, A. |
| Title: | Validation of Davenport's classification structure of knowledge-intensive processes |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:4, p. 568-581 |
| Index terms: | knowledge management employees work surveys models |
| Language: | eng |
| Abstract: | This study aims at testing the validity of a knowledge work typology proposed by Davenport. It was conducted via a questionnaire survey among knowledge workers (n=459) in a multinational company. A Principal Component Analysis (PCA) was applied to define the knowledge work groupings based from the survey. The majority of the respondents could be grouped into none of Davenport's four knowledge work types. Moreover, PCA revealed four groupings: i. low-agency collaboration, ii. low-agency routine work, iii. rule-based work, and iv. high-agency expert work. Only one of Davenport's typology models, the Expert model, is confirmed. Davenport's Collaboration model was found to have elements of the Transaction model etc. |
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