| Author: | Bitner, M.J. |
| Title: | Servicescapes: the impact of physical surroundings on customer and employees |
| Journal: | Journal of Marketing
1992 : VOL.52:2, p.57-71 |
| Index terms: | SERVICE MARKETING ENVIRONMENT INDIVIDUAL BEHAVIOUR QUALITY OF WORKING LIFE |
| Language: | eng |
| Abstract: |
SCIMA