| Author: | Smith, P. |
| Title: | Outcome-related performance indicators and organizational control in the public sector. |
| Journal: | British Journal of Management
1993 : SEP, VOL. 4:3, p. 135-151 |
| Index terms: | ORGANIZATIONAL CONTROL PUBLIC SECTOR PERFORMANCE MEASUREMENT |
| Language: | eng |
| Abstract: | There is increased interest in the widespread dissemination of outcome performance data to secure enhanced strategic control of public sector organizations. The paper gives an outline of the performance review process in the United Kingdom National Health Service, and presents the results of a case study of the impact of the publication of outcome performance data in the maternity services. The research detected many of the expected distortions arising from reliance on performance indicator schemes, and concludes that they may have significant dysfunctional consequences. |
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