| Author: | Keogh, W. |
| Title: | The role of the quality assurance professional in determining quality costs |
| Journal: | Managerial Auditing Journal (IAE)
1994 : VOL. 9:4, p. 23-32 |
| Index terms: | QUALITY ASSURANCE COSTS ROLES |
| Language: | eng |
| Abstract: | This article seeks to illustrate the difficulties experienced with quality costs by two professionals working in very different TQM environments. Company A manufactures and assembles computers and is working at the forefront of advanced technologies. Company B produces products which are used by the steel industry and is more representative of traditional industries , even though they employ new technologies. The first part of this article indicates the level of involvement in quality assurance in the UK. Total quality management is then outlined and the elements of quality costs are explained before examining the problems encountered by the two QA managers. |
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