| Author: | Davis, F. Kottemann, J. |
| Title: | User perceptions of decision support effectiveness: two production planning experiments |
| Journal: | Decision Sciences
1994 : JAN-FEB, VOL. 25:1, p. 57-78 |
| Index terms: | DECISION SUPPORT SYSTEMS PRODUCTION MANAGEMENT OPERATIONS MANAGEMENT |
| Language: | eng |
| Abstract: | Decision support systems continue to be very popular in business, despite mixed research evidence as to their effectiveness. The authors hypothesize that what-if analysis, a prominent feature of most decision support systems , creates an "illusion of control" causing users to overestimate its effectiveness. Two experiments involving a production planning task are reported which examine decision makers' perceptions of the effectiveness of what-if analysis relative to the alternatives of unaided decision making, and quantitative decision rules. |
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