| Author: | Griffin, R. Baldwin, D. Sumichrast, R. |
| Title: | Self-management information system for the service industry: a conceptual model |
| Journal: | Journal of Management Information Systems
1994 : SPRING, VOL. 10:4, p. 111-133 |
| Index terms: | DECISION SUPPORT SYSTEMS MANAGEMENT INFORMATION SYSTEMS ORGANIZATIONS |
| Language: | eng |
| Abstract: | The research suggests the practice of self-management can be beneficial to service operations. However, the self-management concept has received relatively little use in the service industry. This article discusses the concept of self-management in the service environment, identifies some of the critical information requirements unique to this environment, and proposes a conceptual model of an information system that supports the developmental functions and business activities of the self-managed, working in the service industry. |
SCIMA