| Author: | Kathawala, Y. Motwani, J. |
| Title: | Implementing quality function deployment: a systems approach |
| Journal: | TQM Magazine
1994 : VOL. 6:6, p. 31-37 |
| Index terms: | IMPLEMENTATION QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | The present paper offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from QFD, the paper clarifies this competitive tool and helps businesses to realize its importance to compete successfully in the global marketplace. |
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