| Author: | Edinboro, B. Palmer, R. |
| Title: | It was a great idea, but ... |
| Journal: | TQM Magazine
1994 : VOL. 6:6, p. 49-56 |
| Index terms: | IMPLEMENTATION TOTAL QUALITY MANAGEMENT TRAINING |
| Language: | eng |
| Abstract: | The article looks at the reasons and requirements for effectively planning and managing the implementation of Total Quality Management. The paper examines controlling the resulting rate of change in the organization to ensure that expectations for performance improvement are achieved. The article presents instructions for running an employee training session, including sample exercises. |
SCIMA