| Author: | Dale, B. |
| Title: | A framework for the introduction of a process of quality improvement in retail organizations |
| Journal: | International Journal of Retail & Distribution Management
1994 : VOL. 22:8, p. 25-32 |
| Index terms: | MANAGEMENT ORGANIZATION RETAILING |
| Language: | eng |
| Abstract: | The paper describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections - organizing, systems and techniques, measurement and feedback, and changing the culture. The article also outlines the key features of these sections and outlines a five-stage process by which the framework can be used by the executive management of any retail organization. |
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