| Author: | Farrell, R. |
| Title: | Quality function deployment: helping business identify and integrate the voice of the customer (Produktentwicklung, Innerbetriebliche Zusammenarbeit, Qualitätssteuerung) |
| Journal: | Industrial Engineering
1994 : OCT, VOL. 26:10, p. 44-45 |
| Index terms: | |
| Freeterms: | QUALITÄTSPOLITIK |
| Language: | eng |
| Abstract: | Quality function deployment (QFD) enables business to focus all functional areas (design, engineering and manufacturing processes) on developing a product definition to satisfy the requirements of all important customers. Because of the success of their Japanese competitors, American companies started to investigate how the Japanese companies operated. They discovered QFD and eventually, enough was learned that by the late 1980's it began to be implemented in the USA and around the world. |
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