| Author: | Raffio, T. |
| Title: | Quality and Dental Plan of Massachusetts (Qualitätssteuerung) |
| Journal: | Sloan Management Review
1992 : FALL, VOL. 34:1, p. 101-111 |
| Index terms: | |
| Freeterms: | QUALITÄTSPOLITIK, UNTERNEHMENSSTRATEGIE |
| Language: | eng |
| Abstract: | Delta's TQM program is based on employee involvement, teams, integrated systems, service guarantees, and benchmarking. The enviable results make it worth close examination. |
SCIMA