| Author: | Davenport, T. Beers, M. |
| Title: | Managing information about processes |
| Journal: | Journal of Management Information Systems
1995 : SUMMER, VOL. 12:1, p. 57-80 |
| Index terms: | INFORMATION MANAGEMENT PROCESS ENGINEERING |
| Language: | eng |
| Abstract: | This study addresses the issue of how leading firms manage information about their business processes. The researchers interviewed twenty firms, many of which were Baldrige quality award winners, and conducted detailed case study of one firm particularly advanced in process management. The paper suggests that a key aspect of success in process improvement is effective management of information about process performance, even independent of information technology. The concept of double-loop learning is applied to process information. |
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