| Author: | Gable, G. |
| Title: | A multidimensional model of client success when engaging external consultants |
| Journal: | Management Science
1996 : AUG, VOL. 42:8, p. 1175-1198 |
| Index terms: | MANAGEMENT SCIENCE MIS SUCCESS |
| Language: | eng |
| Abstract: | Too often the relationship between clients and external consultants is perceived as one of protagonist versus antagonist. Stories on dramatic, failed consultancies abound, as do related anecdotal quips. A contributing factor to many "apparently" failed consultancies is a poor appreciation by both the client and consultant of the client's true goals for the project and how to assess progress toward these goals. This paper presents and analyses a measurement model for assessing client success when engaging an external consultant. |
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