| Author: | Friedman, H. Friedman, L. |
| Title: | Reducing the "wait" in waiting-line systems: waiting line segmentation |
| Journal: | Business Horizons
1997 : JUL-AUG, VOL. 40:4, p. 54-58 |
| Index terms: | ECONOMICS SEGMENTATION CUSTOMERS |
| Language: | eng |
| Abstract: | The problem of long queues is a common one; it appears anywhere there is a waiting line system. People tend to be dissatisfied when they have to wait too long in lines. Customers may wait a certain amount of time and then leave. Others may refuse to enter the line at all and go somewhere else, or plan to return later. Still others may hire people to wait in line for them. Clearly , the cost of waiting -- in real dollars or lost opportunities -- is not the same for everyone. |
SCIMA