| Author: | Kidwell, R. Jr Mossholder, K. Bennett, N. |
| Title: | Cohesiveness and organizational citizenship behavior: a multilevel analysis using work groups and individuals |
| Journal: | Journal of Management
1997 : VOL. 23:6, p. 775-794 |
| Index terms: | MANAGEMENT GROUPS BEHAVIOURAL SCIENCE |
| Language: | eng |
| Abstract: | Using a theory-based multilevel framework, the authors examined the potential relationships of two organizational citizenship behavior (OCB) dimensions with individual- and group-level measures. The individual-level measures used were employee job satisfaction and organizational commitment; the group-level measure used was work group cohesiveness. The sample for the study was drawn from eight service sector organizations. Hierarchical linear modeling (HLM) analyses revealed that employees in more cohesive work groups displayed greater amounts of courtesy than would have been predicted based only on their job satisfaction or organizational commitment. |
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