| Author: | Marler, J. |
| Title: | The effect of TQM training, flexible work, and flexible technology on continuous improvement |
| Journal: | Journal of Quality Management
1998 : VOL. 3:2, p. 241-264 |
| Index terms: | TOTAL QUALITY MANAGEMENT TRAINING FLEXIBILITY |
| Language: | eng |
| Abstract: | This study explores the effects of Total Quality Management (TQM) training, work design, and information technology on employee continuous improvement. In a field study of an accounting division with 160 employees, qualitative and quantitative results indicate that continuous improvement is positively related to TQM training, flexible work, and flexible technologies. The evidence is mixed concerning whether flexible work and technologies moderate the effect of TQM training. |
SCIMA