| Author: | Curkovic, S. Pagell, M. |
| Title: | A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage |
| Journal: | Journal of Quality Management
1999 : VOL. 4:1, p. 51-67 |
| Index terms: | Standards Companies Competitive advantage |
| Language: | eng |
| Abstract: | The ISO 9000 series of standards has formalized systems for evaluating the ability of any firm to consistently design, produce, and deliver quality products and services. Despite its widespread international acceptance, ISO 9000 is surrounded by controversy and criticism. The primary objective of this article is to address the competing views of the standard in an attempt to show that ISO 9000 certification can be leveraged into a competitive advantage. |
SCIMA