| Author: | Cross, R. |
| Title: | How KM can learn from total quality management: leveraging quality's lessons to build more effective organizations |
| Journal: | Knowledge Management Review
2001 : NOV/DEC, VOL. 4:5, p. 32-35 |
| Index terms: | EFFECTIVENESS KNOWLEDGE MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Will knowledge management follow a similar path to Total Quality Management (TQM)? To answer this question, Richard Cross of Xerox UK was interviewed, asking to give his insights on the similarities and differences btw. KM and quality. Here, Cross points to several ways that KM can learn from and partner with professionals having a quality background. |
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