| Author: | Phillips, A. |
| Title: | Measuring and understanding 'wellness' of employees to achieve revenue growth and improved customer satisfaction in retail and other service businesses |
| Journal: | European Retail Digest
2002 : MAR, 33, p. 69-71 |
| Index terms: | Human resource management Employees Measurement Customers Consumer satisfaction Retailing Service |
| Language: | eng |
| Abstract: | How well are your employees? Everyone knows how important it is to create stores where existing and future customers interact with happy, motivated employees. There is the "HiP" (High performance approach) model presented, with information on The 10 "HiP" factors. |
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