| Author: | Martin-Castilla, J. I. |
| Title: | Possible Ethical Implications in the Deployment of the EFQM Excellence Model |
| Journal: | Journal of Business Ethics
2002 : VOL. 39:1-2, p. 125-134 |
| Index terms: | CUSTOMERS MODELS ETHICS RESPONSIBILITY |
| Language: | eng |
| Abstract: | It may be quite rightly stated that the EFQM Model of the European Foundation for Quality Management is the basic reference model for those organisations whose aim is to achieve excellence. It offers an integral and integrating approach to the most relevant dimensions of the reality of the organisation and permits the establishment of framework that is both objective and rigorous and based on a structured diagnosis. The EFQM Excellence Model is based on a humanist approach that situates the client (in all aspects/senses) as the centre and ultimate reason of the activity of the organisation, emphasizing the role of the latter as a responsible member of the community. |
SCIMA