Author: | Haas, A. |
Title: | Training for sales effectiveness: Experience in German retail outlets |
Journal: | European Retail Digest
2002 : DEC, 36, p. 56-59 |
Index terms: | Salespeople Customers Marketing Retailing Effectiveness Germany Europe |
Language: | eng |
Abstract: | This article deal with salespeople and sales success factors and customers. How sales behaviours influence customers, relationship btw. customer satisfaction and sales effectiveness, and factors influencing customer satisfaction. |
SCIMA