| Author: | Tian-Cole, S. Cromption, J.L. |
| Title: | A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection |
| Journal: | Leisure Studies
2003 : JAN, VOL. 22:1, p. 65-80 |
| Index terms: | Consumer satisfaction Leisure Service quality Tourism |
| Language: | eng |
| Abstract: | Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences. Its central components are recognition of the distinction between quality of performance and quality of experience, and those between individual transactions and global or overall satisfaction and quality. |
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