| Author: | Chiu, C-M. |
| Title: | Applying means-end chain theory to eliciting system requirements and understanding users perceptual orientations |
| Journal: | Information & Management
2005 : MAR, VOL 42:3, p. 455-468 |
| Index terms: | Information systems Internet Technology Models Theories |
| Freeterms: | WWW |
| Language: | eng |
| Abstract: | This paper discusses how the use of a means-end approach in eliciting user requirements for a system results in a better understanding of the users perceptual orientation toward the Web-based document management system under design. The findings imply that, from an overall perceptive, respondents (here as: resps.) are most concerned with the sense of being comfortable with the system, while resps. are more aware of the need for a security mechanism. However, none sought a sense of accomplishment or sense of belonging, self-respect, self-fulfillment, excitement, fun or enjoyment of the system. A model fusing the attribute-consequence-value (A-C-V) model and technology acceptance model (TAM) is provided. The model explains how attribute, consequence, and value factors ultimately lead to system use. |
SCIMA