| Author: | Gao, F. Li, M. Clarke, S. |
| Title: | Knowledge, management, and knowledge management in business operations |
| Journal: | Journal of Knowledge Management
2008 : VOL. 12:2, p. 3-17 |
| Index terms: | knowledge management organizations |
| Language: | eng |
| Abstract: | This paper aims to help knowledge managers systematically grasp "knowledge about management knowledge" and get a "deep and full" understanding of the nature, scope and methodologies of knowledge management (KM). The essence of KM in organizations (here as: orgs.) from a perspective of critical systems thinking is explored. KM in business orgs. has several tasks, e.g. managing the activities of knowledge workers or the transformation and interaction of organizational "static substance knowledge" and "dynamic process knowledge" for "products, services, and practical process innovation" etc. KM is not simply about recording and manipulating explicit knowledge, but needs to address that which is implicit, and from which benefit can therefore be derived only through process rather than content. |
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