Author: | Haywood-Farmer, J. |
Title: | Controlling service quality. |
Journal: | Business Quarterly
1986 : WINTER, VOL. 50:4, p. 62-67 |
Index terms: | SERVICE INDUSTRIES QUALITY CONTROL |
Language: | eng |
Abstract: |
SCIMA
Author: | Haywood-Farmer, J. |
Title: | Controlling service quality. |
Journal: | Business Quarterly
1986 : WINTER, VOL. 50:4, p. 62-67 |
Index terms: | SERVICE INDUSTRIES QUALITY CONTROL |
Language: | eng |
Abstract: |