SCIMA selection basket references
| 1. |
A segmentation model of consumer satisfaction/ dissatisfaction with the complaint-resolution process
International Review of Retail, Distribution and Consumer Research
1995 : JAN, VOL. 5:1, p. 79-98 |
1995 | Richard, M. Adrian, C. |
|
| 2. |
Journal of Money, Credit and Banking
2000 : FEB, VOL. 32:1, p. 54-73 |
2000 | Angelini, P. |
SCIMA