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SCIMA selection basket references

cnt: 2
1.
Hooked on profits
Accountancy
1997 : FEB, VOL. 119:1242, p. 22-24
 1997 Butler, D.
2.
E-complaints: Lessons to be learned from the service recovery literature
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 183-190
 2004 Tyrrell, B.
Woods, R.
SCIMA