open access
SCIMA
Suomeksi
session »
logout
learningcentre.aalto.fi
/
OA databases
/
SCIMA
/ basket
SCIMA search
Databases
Helecon
FINP
THES
SCIMA
CLASSIC
SCANP
Vocabulary
Tenttu
Inssi
Tali
Rescat
TkkJulkaisee
TkkToimii
TkkTutkii
record 180467 not in basket (1)
»
back to results
SCIMA selection basket references
cnt: 1
1.
What occurs once consumers complain? A theoretical model for understanding satisfaction/dissatisfaction outcomes of complaint responses.
European Journal of Marketing
1991 : VOL. 25:5, p. 30-46
1991
Singh, J.
Widing, R. E.
SCIMA