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| Author: | Kerr, D.S. Murthy, U.S. |
| Title: | Divergent and convergent idea generation in teams: A comparison of computer-mediated and face-to-face communication |
| Journal: | Group Decision and Negotiation
2004 : JUL, VOL. 13:4, p. 381-399 |
| Index terms: | Team work Communication Groups Decision support systems |
| Language: | eng |
| Abstract: | Several tasks and decisions in business, incl. management consulting, are performed in group settings. Computer-mediated (henceforth as: comp-med.) communication (CMC) tools are increasingly used for team support. This study experimentally compares the performance of comp-med. and face-to-face (FTF) teams on tasks requiring both divergent and convergent processes. Consistent with theoretical predictions, the results revealed that comp-med. teams outperformed FTF teams in the divergent aspects of the tasks, while FTF teams outperformed comp-med. teams in the convergent aspects of the tasks. |
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