search query: @all sensemaking / total: 49
reference: 47 / 49
| Author: | Patriotta, G. |
| Title: | Sensemaking on the shop floor: Narratives of knowledge in organizations |
| Journal: | Journal of Management Studies
2003 : MAR, VOL. 40:2, p. 349-375 |
| Index terms: | Organizations Companies Knowledge Case studies Italy Europe |
| Language: | eng |
| Abstract: | This paper explores the role of narratives in organizational inquiry and knowledge work. Following the tenets of the phenomenological method, the paper digs into the 'life world' of organizations to capture the taken for granted stream of everyday routines, interaction, and events constituting both individual and social practices. An empirical case study examines the narrative-based processes of sensemaking and knowledge acquisition in the setting of traditional pressing plant at Fiat Auto, Italy. The focus of analysis is on how a best performing team engages in the resolution of disruptive occurrences on the shop floor. The case identifies a distinctive mode of investigation conceptualized as 'detective stories'. The paper's findings stress the importance of conjectural knowledge and common-sensical wisdom in the everyday life of organizations. |
SCIMA