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| Author: | Hueter, J. Swart, W. |
| Title: | An integrated labor-management system for Taco Bell |
| Journal: | Interfaces
1998 : JAN-FEB, VOL. 28:1, p. 75-91 |
| Index terms: | MODELS SIMULATION FORECASTING |
| Language: | eng |
| Abstract: | Taco Bell Corporation has approximately 6,490 company-owned, licensed, and franchised locations in 50 states and a growing international market. Worldwide yearly sales are approximately $4.6 billion. Its new strategy meant restructuring the business to become more efficient and cost-effective. To do this, the company relied on an integrated set of operations research models, including forecasting to predict customer arrivals, simulation to determine the optimum labour required to provide desired customer service, and optimization to schedule and allocate crew members to minimize payroll. |
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