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| Author: | Hasan, H. Gould, E. |
| Title: | Support for the sense-making activity of managers |
| Journal: | Decision Support Systems
2001 : MAY, VOL. 31:1, p. 71-86 |
| Index terms: | DECISION MAKING KNOWLEDGE KNOWLEDGE MANAGEMENT |
| Freeterms: | ACTIVITY THEORY SENSEMAKING |
| Language: | eng |
| Abstract: | The knowledge management literature has focused on the creation and capture of organizational knowledge, but little attention has been paid to the ways in which senior managers make sense of, and use, this knowledge for decision making. This paper describes a new approach to the study of this problem using the cultural-historical activity theory. This theory takes activity, mediated by tools and the community, as the basic component in purposeful human work. |
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