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Author: | Davidson, E. J. |
Title: | Technology Frames and Framing: A Socio-Cognitive Investigation of Requirements Determination |
Journal: | MIS Quarterly
2002 : DEC, VOL. 26:4, p. 329-358 |
Index terms: | TECHNOLOGY INFORMATION SYSTEMS DEVELOPMENT ANALYTICAL REVIEW |
Language: | eng |
Abstract: | Requirements determination (RD) during information systems delivery (ISO) is a complex organizational endeavor, involving political, sensemaking, and communicative processes. This research draws on the analytic concept of technology frames of reference to develop a socio-cognitive process model of how frames and shifts in frame salience influence sensemaking during requirements determination. The model provides a theoretical and conceptual perspective that deepens our understanding of requirements processes in organizations and of the socio-cognitive basis of power in ISO. The paper reports on a longitudinal case study, in which four technology frame domains were identified and the influence of frames on project participants' understanding of requirements was traced through eight RD episodes. |
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