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| Author: | Perrott, B.E. |
| Title: | Health service delivery in Australia: gaps and solutions |
| Journal: | Journal of General Management
2011 : SPRING, VOL. 36:3, p. 53-66 |
| Index terms: | medical care health service public sector hospitals risk analysis Australia |
| Freeterms: | processes |
| Language: | eng |
| Abstract: | This paper aims to stimulate discussion on the issue of health service (henceforth as: h-s.) delivery. It explores some of the underlying characteristics of services, reviewing them from a h-s. perspective. It explores the nature and implications of h-s. failure. Key findings from a recent Australian study of practice in public hospitals are reviewed. The process and nature of health service delivery is herein explored as to potential shortcomings and flaws with its implication for service quality. A matrix table is developed to highlight the key areas of h-s. failure, suggesting possible causes, and suggesting prescriptive measures to help manage the risks involved in the h-s. delivery process. |
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