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| Author: | Mateo, R. Tanco, M. Santos, J. |
| Title: | Improving intranet knowledge transfer through resident engineers |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:1 p. 40-52 |
| Index terms: | companies employees engineers interaction products |
| Freeterms: | assembly lines |
| Language: | eng |
| Abstract: | This research examines how intranet mechanisms for knowledge transfer in a multinational automotive company can be enhanced with the inclusion of a human interface, specifically a resident engineer. A resident engineer is an assembly line employee who spends the majority of their time in the Advanced Engineering Center, which aims to improve knowledge transfer through face-to-face interaction. Six years of data from a multinational automotive company were analyzed containing all product modifications. It is found that electronic knowledge transfer can be significantly enhanced when resident engineers physically interact with the Advanced Engineering Center. Intranet knowledge transfer alone cannot overcome the considerable handicap involved in knowledge assimilation. |
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