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| Author: | Patriotta, G. Spedale, S. |
| Title: | Micro-interaction dynamics in group decision making: face games, interaction order and boundary work |
| Journal: | Scandinavian Journal of Management
2011 : DEC, VOL. 27:4 p. 362-374 |
| Index terms: | decision making interaction consultants |
| Freeterms: | face games boundary work |
| Language: | eng |
| Abstract: | Utilizing Goffman's face theory, this article illustrates and interprets the micro interaction dynamics underlying group decision making within a consultancy work group. The analysis proposes that decision making is an example of strategic face-to-face behavior where individuals try to influence each other and reach decisions with the help of face-work and self-presentation tactics. Besides, face-to-face behavior creates an "interaction order" that frames the decision making situation and restricts further interactions among decision makers. |
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