search query: @author Aksin, O. Z. / total: 2
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1.
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 464-483
 2003 Aksin, O. Z.
Harker, P. T.
2.
Modeling a phone center: analysis of a multichannel, multiresource processor shared loss system
Management Science
2001 : FEB, VOL. 47:2, p. 324-336
 2001 Aksin, O. Z.
Harker, P. T.
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