search query: @author Grandey, A.A. / total: 2
references: 1-2 / 2
« previous page | next page »
 titleyearauthor
1.
The customer is not always right: customer aggression and emotion regulation of service employees
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 397-418
 2004 Grandey, A.A.
Dickter, D.N.
Sin, H-P.
2.
When "the show must go on": surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
Academy of Management Journal
2003 : FEB, VOL. 46:1, p. 86-96
 2003 Grandey, A.A.
« previous page | next page »
SCIMA